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Our Warranty Policy


Full systems that are tested and configured (including installation of operating system) by MonsterWare Computers have a full labor and parts warranty for one year.


What does the Warranty Cover


WARRANTY DOES NOT COVER DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLATION, AND/OR ENVIRONMENTAL FACTORS: To the extent permitted by applicable law, the MWAREPC.COM Warranty does not apply to normal wear and tear; damage or loss of data due to interoperability with current and/or future versions of operating system or other current and/or future software and hardware; alterations (by persons other than MWAREPC.COM; damage caused by operator error or non-compliance with instructions as set out in the user documentation or other accompanying documentation; damage caused by acts of nature such as lightning, storms, floods, fires, and earthquakes, etc. Products evidencing the product serial number has been tampered with or removed; misuse, neglect, and improper handling; damage caused by undue physical, temperature, or electrical stress; counterfeit products; damage or loss of data caused by a computer virus, worm, Trojan horse, or memory content corruption; failures of the product which result from accident, abuse, misuse (including but not limited to improper installation, connection to incorrect voltages, and power points); failures caused by products not supplied by MWAREPC.COM; damage cause by moisture, corrosive environments, high voltage surges, shipping, abnormal working conditions; or the use of the product outside the borders of the country or territory intended for use.



Packaging and Shipping Guidelines:
 

  • Please securely pack the items being returned to prevent possible damage during shipping.

  • We strongly recommend using the original box and packaging material when shipping systems.

  • The system(s) or component(s) must be securely packaged in a sturdy box with a minimum of 3 inches of foam and / or any other packing material covering around all sides of the package.

  • In case you are not using the return label provided by MonsterWare Computers, please insure your package to protect you from any losses due to damages in transit. Also please use a traceable carrier that provides a proof of delivery.

  • In case the shipping carrier causes damages or even a loss of your shipment while in transit to us, you may be required to file claim paperwork, as the "shipper" of that package. However, we will be more than glad to assist you on the process.

  • If you have any questions regarding the proper packaging of your shipment, please contact our support and return department and we will be glad to assist you.

  • MonsterWare Computers reserves the right to charge for damage caused by improper or insufficient packaging.

  • MonsterWare Computers does not accept COD shipments.



Return Authorization Validity:
 

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  • All returns for refund will be charged a restocking fee of 25%. No returns for refund after 14 days. Customer must arrange own shipping. No returns for special order items, or opened products.  All orders canceled before PC/'s ship will incur a $100 cancellation fee for each PC purchased.  Returns not accepted for buyers remorse.

  • If a system is deemed "Dead On Arrival"  customer must ship the system back for a full refund, if there is physical damage or misuse the system will be shipped back to you without a refund.

  • RMA Number must appear clearly on the exterior of return shipment addressed with the label reading as follows:

    • Ship to: MonsterWare Computers

    • Attn: RMA-XXXXX

    • Address

    • City, State, Zip




Disclaimer

Prices and specifications are subject to change without notice. Not responsible for photo or typographical errors. All products and company names are trademarks of their respective owners. MWAREPC.COM reserves the right to refuse sales & service to anyone at MWAREPC.COM's discretion.


 

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